|STANDARD SHIP TIMES|
For standard non-monogrammed orders: Once your order has been successfully submitted, the ladies here at HP work to get your order packed an ready to ship within 2-3 business days. Then it's shipped right away and passed on to our trusty mail carriers. You should expect to see it within 3-5 business days once it has been shipped! Ship times may vary during the holidays and large sales. (DUE TO COVID 19 and LIMITED PERSONNEL, PLEASE EXPECT DELAYS IN SHIPPING AT THIS TIME)
We process and ship all online orders from our South Carolina warehouse Monday through Friday. Our Warehouse is closed on Saturday and Sunday.
Personalized orders, including monogram and embroidery, have custom ship dates. The shipping method you choose (USPS/ UPS/ STORE PICK UP) will only effect your ship time once your order has been processed and completed by our monogram department. Engraved jewelry typically ships within 5 business days. All other personalized items take anywhere from 7 business days to 8 weeks to complete, see product page for expected ship dates on these items.
*All orders will go to awaiting shipment after submitting. You will receive a confirmation email, with tracking, once your order has shipped.
|PICK UP IN STORE|
Online orders can be Sent to any of our store locations for pick up - free of charge! (DUE TO COVID 19, STORE PICKUP IS CURRENTLY UNAVAILABLE)
The orders are shipped from our South Carolina warehouse to our store so please allow for ship time. Ship time to the store usually consists of 2 business days for normal orders and 15-21 business days for personalized orders.
Once your order has shipped from our warehouse you will receive a confirmation email letting you know when your order will be available for pick up, you may receive a call once it is in store. Please feel free to call the store at any time to check on the status of your order or email customer service.
If you'd like to check the status of your order, please contact us by:
Our normal business hours of operation are: Monday-Friday 9am to 5pm est
Sold Out Items/Backorders
You will be informed if any items you purchased are backordered within 5 business days of the day you placed the order. You will be notified via email of any changes to the item status.
Price adjustments will not be made for previously purchased merchandise. All SALE prices are FINAL at the time of purchase.
Please take time to review all personalized details before confirming your order. All personalized/monogram orders are made to order and are therefore all sales are final. Orders cannot be altered, cancelled or refunded once they have been placed.
There are no returns accepted. Only exchanges.
All exchange items must be accompanied by the price tag and the receipt.
Exchanges will be accepted within 30 days of original purchase.
No money will be returned to you. You can only exchange an item or receive store credit.
Store credits do not expire.
All sales are FINAL on monogrammed items.
All sales are FINAL on discounted, sale, or clearance items.
The original shipping and handling on an order are not refunded nor are these fees included in an exchange or store credit.
To exchange any item in your order send back to the corporate office or stop by your local HandPicked. If stopping by your local store please bring original invoice. If you need a copy of your invoice email customer service at firstname.lastname@example.org
How to exchange an item
E-mail to request an exchange if you want to exchange a defective item. We will send a prepaid mailing label for you to use on your return package for defective merchandise only. For all regular exchanges, mailing labels will not be provided by HandPicked. Next, fill out the return form that is included in every package. Then send your item in a package with the return form filled out, and include the original receipt and a signed letter stating the reason for your exchange. Send the package to:
441 Industrial Drive, Lexington SC 29072