Shipping & Exchanges

 

 

Order Processing, Notifications & Standard Ship Times

Thank you for shopping with HandPicked Online!

HandPicked processes and ships all online orders including monogram orders and In Store Pick Ups during regular business hours, Monday through Friday in the order they are received.  In an effort to keep order delivery a top priority, we are unable to modify any monogram order after the processing begins.  To contact us regarding an online order, please email customerservice@handpicked.net and we will respond as quickly as possible. Notes can be added to your order that will be seen at the time of processing.  

Personalized orders, including monogram and embroidery have custom ship dates. The shipping method (regular or priority) will only effect your ship time once your order has been processed and completed by our monogram department. Engraved jewelry typically ships within 7 business days. All other personalized items take anywhere from 10 business days to 8 weeks to complete.  Please see the Monogram Category Tab for  expected ship dates or you may contact a HandPicked store with additional questions.  Lexington (803) 996-1266  Irmo (803) 749-6024.  If you have a special request, please email us at customerservice@handpicked.net and we will try to accommodate your needs.  

*All online orders will go into "awaiting shipment" after submitting. You will receive a Confirmation Email once you complete your order for processing and Again with Shipping Notification and either a tracking number once your order has been fulfilled and or simply notification confirming it is "on the way" to the store location that you chose for store pickup.  Please allow ample delivery time to your destination once receiving your after receiving the shipping notification.  

For standard orders, the HP team works efficiently to carefully prepare your orders to ship within 2-5 business days and you should expect to receive your items within 5-7 business days.  Ship times may be extended for monogram items, large volume orders and during the holidays.  HandPicked is not responsible for lost packages or carrier delays, however we are happy to request "Signature upon Receipt" if you put it in the notes section of your order.  If your package has not arrived in a timely manner, use your tracking number provided to locate your package and contact the carrier to file a claim.  If your package does not show "delivered to your address as its final destination" and you are unable to resolve your claim with the carrier, HandPicked is happy to file an additional claim on your behalf, but is not responsible for the replacement of or the monetary value of your order once it leaves our warehouse with a tracking number.  

 

Pick Up In Store

Online orders can be shipped for PICK UP in STORE at any of our store locations.   A shipping notification is generated once the order ships to the store from our Warehouse.  Please allow ample ship time (2-3 days) once you receive the shipping notification for online orders before going to the store location to pick up your order unless you receive a call from the store that your order is ready for pickup. 

HandPicked is currently operating 2 Store locations

  • 5135 Sunset Blvd at Lexington Pavilion
  • New Columbia (Irmo) Location - 270 Harbison Blvd at Harbison Court between Marshalls & Ross (formerly 150C Harbison Blvd)
Sold Out/Backordered Items
From time to time, items sell out due to store and online inventory being limited.  You will be informed via email within 48 hours if an item you purchase an item that is sold out, a replacement item is not available or the item cannot be fulfilled.  The item will be refunded if there is not a suitable replacement and the order status will be changed.  

Price Adjustments

Price adjustments will not be made for previously purchased merchandise. All SALE prices are FINAL at the time of purchase.

Monogram Orders and Details

Please take time to review all personalized details before confirming your order. Once your personalized/monogram orders are made to order and are therefore All Sales are Final. Orders cannot be altered, cancelled or refunded once they have been placed.

HandPicked Merchandise Exchange Policy

HandPicked has an Exchange Only policy for merchandise and offers store credit on applicable items and purchases based on the guidelines below.  HandPicked does not offer refunds of any kind.  

To receive a merchandise exchange or store credit, please use the guidelines below: 

  • All online and store exchange items must be in their original, unworn condition with the tags attachedNo tags, no exchange. If item is worn, no exchange.
  • Exchanges will be accepted within 14 days of original purchase.  
  • No money will be returned to you, only exchanges for merchandise or a store credit.(does not include monogram or personalized items
  • All sales are FINAL on monogram items, items discounted 50% or more and clearance items.
  • The original shipping and handling on online purchases is not refundable nor are these fees credited in an exchange or store credit.
  • To exchange any item in your order, please send the item back to the customers service returns department at:  HandPicked Returns Department, 441 Industrial Drive, Lexington, SC  29072.  You can also exchange items at your local HandPicked with your original packing list as long as the guidelines above are met.  If stopping by your local store please bring original invoice if you have it to avoid any processing delays.  If you need a copy of your invoice, you can email customer service at customerservice@handpicked.net to have one emailed to you if you do not have it in your email history.                                                                                                                                                                                                                    
Defective or Damaged Items, Order Concerns        

If you receive a damaged item or have an issue with your HandPicked order, we want to try and help resolve it as quickly and efficiently as possible.  For this reason, we request that we be notified immediately of an order or damage issue at customerservice@handpicked.net within 3 business days after receiving your package. 

  • HandPicked will send a prepaid mailing label for you to return the item to us or provide information on next steps regarding your concern.  It is important that we are notified right away if there is an issue with your package.  HandPicked will provide a solution to your concern as quickly as possible depending on the circumstances.  In your email, please let us know the nature of the damage or issue to allow us the best opportunity of handling the situation professionally and efficiently. 

Notification of any item issue or concern after 30 business days from the date the order was received will not fall under the normal damage or exchange policies of HandPicked.  In addition, if there is a shipping issue that is not reported within 10 days of delivery date, HandPicked will not be able to assist in resolving the matter. 

We are always happy to help provide local options for repair or find affordable replacement for worn items after 30 days.    

Thank you for Shopping HandPicked!