Shipping & Exchanges

 

 

STANDARD SHIP TIMES

Shipping:  For standard non-monogrammed orders, the employees of HP work to get your order carefully prepared and ready to ship within 2-5 business days. You should expect to see it within 5-7 business days.  Ship times may be extended during the holidays, with large volume sales and monogram orders.  (Due to Covid, delays with receiving merchandise and shipping delays, please expect additional delays during the Christmas season and place online orders early.)

We process and ship all online orders and all company monogram orders Monday through Friday, over the weekends during the Christmas season.  In an effort to keep order delivery a top priority, we are unable to respond to customers service calls outside of normal Monday - Friday business hours during the Christmas season due to limited staff.  If there is an order concern, please contact us at customerservice@handpicked.net

Personalized orders, including monogram and embroidery, have custom ship dates. The shipping method you choose (USPS/ UPS/ STORE PICK UP) will only effect your ship time once your order has been processed and completed by our monogram department. Engraved jewelry typically ships within 10 business days. All other personalized items take anywhere from 10 business days to 8 weeks to complete, see product page for expected ship dates on these items during the holidays.

*All online orders will go to awaiting shipment after submitting. You will receive an email confirmation with tracking once your order has shipped actually shipped from the warehouse and is on its way to you or to the store location that you chose for store pickup.

 

PICK UP IN STORE

Online orders can be Sent to any of our store locations for pick up - free of charge! HandPicked is currently operating 3 Store locations:  Devine Street, Lexington and Irmo.

The orders are shipped from our Lexington warehouse to our stores once you receive a shipping notification.  Please allow for ship time before going to pick up your items once you receive the shipping notification for online orders.  This typically takes 2-3 business days. 

 

 

Sold Out Items/Backorders

From time to time, items sell out due to store and online inventory being limited.  You will be informed via email within 48 hours if an item you purchase an item that is sold out, a replacement item is not available or the item cannot be fulfilled.  The item will be refunded if there is not a suitable replacement and the order status will be changed.  

Price Adjustments

Price adjustments will not be made for previously purchased merchandise. All SALE prices are FINAL at the time of purchase.

Personalized Orders

Please take time to review all personalized details before confirming your order. All personalized/monogram orders are made to order and are therefore all sales are final. Orders cannot be altered, cancelled or refunded once they have been placed.

Return policies

There are no returns accepted. Only exchanges.

Exchange Policy:

All online and store exchanges items must be in their original, unworn condition with the price and tags attached.  
Exchanges will be accepted within 14 days of original purchase.  
No money will be returned to you, only exchanges for merchandise or a store credit on regular merchandise (does not include monogram or personalized items)
For this reason, store credits do not expire.
All sales are FINAL on monogrammed items.
All sales are FINAL on monogram items, items discounted 50% or more and clearance items.
The original shipping and handling on online purchases is not refundable nor are these fees credited in an exchange or store credit.
To exchange any item in your order, please send back to the warehouse address at:  HandPicked Returns Department, 441 Industrial Drive, Lexington, SC  29072.  You can also exchange items at your local HandPicked with your original packing list as long as the guidelines above are met.  If stopping by your local store please bring original invoice if you have it to avoid any processing delays.  If you need a copy of your invoice, you can email customer service at customerservice@handpicked.net to have one emailed to you if you do not have it in your email history.  

Defective or Damaged Merchandise:  

If you receive a damaged item, you can notify us at customerservice@handpicked.net within 3 business days after receiving your package and we will send a prepaid mailing label for you to return the damaged item to us with the damage form.  This is for damaged merchandise only and a replacement item will be provided as quickly as possible depending on the circumstances.  Please let us know the nature of the damage, vendor damage or shipping damage to allow us the opportunity to best handle the situation.  All other damages after 3 business days and up to 30 days should be emailed to customerservice@handpicked.net for a solution.   

For all regular exchanges, mailing labels will not be provided by HandPicked and the above exchange guidelines will need to be followed.