Shipping & Exchanges

 

 

Standard Ship Times

Shipping:  For standard non-monogrammed orders, the employees of HP work to get your order carefully prepared and ready to ship within 2-5 business days. You should expect to see it within 5-7 business days.  Ship times may be extended during the holidays, with large volume sales and monogram orders.  (HandPicked is not responsible for carrier delays, but is happy to file a claim with the shipping carrier if your package has not arrived in a timely manner if you are unable to resolve your claim.  From time to time, shipping delays occur during the holiday seasons, please place online orders early.)

We process and ship all online orders and all company monogram orders Monday through Friday in the order they are received.  In an effort to keep order delivery a top priority, we are unable to modify any monogram order after processing begins.  We try to respond to all customer calls and emails as quickly as possible but are unable to respond to customers service calls outside of normal Monday - Friday business hours.  If there is an order concern, please contact us at customerservice@handpicked.net and we will get back to you as soon as possible.  

Personalized orders, including monogram and embroidery, have custom ship dates. The shipping method (regular or priority) will only effect your ship time once your order has been processed and completed by our monogram department. Engraved jewelry typically ships within 5 business days. All other personalized items take anywhere from 10 business days to 8 weeks to complete, See product page for expected ship dates on these items.  If you have a special request, please email us at customerservice@handpicked.net and we will try to accommodate your needs.  

*All online orders will go into "awaiting shipment" after submitting. You will receive an email confirmation with a tracking number once your order has been fulfilled and is on its way to you or to the store location that you chose for store pickup.  Please allow ample delivery time to your destination after receiving the shipping notification.  

 

Pick Up In Store

Online orders can be shipped for PICK UP in STORE at any of our store locations.   A shipping notification is generated once the order ships to the store from our Warehouse.  Please allow ample ship time (2-3 days) once you receive the shipping notification for online orders before going to the store location to pick up your order unless you receive a call from the store that your order is ready for pickup. 

HandPicked is currently operating 3 Store locations:

  • 2822 Devine Street, The Forum Columbia
  • 5135 Sunset Blvd at Lexington Pavilion
  • 150 Harbison Blvd at Columbiana Station
Sold Out/Backordered Items
From time to time, items sell out due to store and online inventory being limited.  You will be informed via email within 48 hours if an item you purchase an item that is sold out, a replacement item is not available or the item cannot be fulfilled.  The item will be refunded if there is not a suitable replacement and the order status will be changed.  

Price Adjustments

Price adjustments will not be made for previously purchased merchandise. All SALE prices are FINAL at the time of purchase.

Monogram Orders and Details

Please take time to review all personalized details before confirming your order. Once your personalized/monogram orders are made to order and are therefore all sales are final. Orders cannot be altered, cancelled or refunded once they have been placed.

HandPicked Merchandise Exchange Policy

HandPicked has an Exchange Only policy for merchandise and offers store credit on applicable items and purchases based on the guidelines below.  HandPicked does not offer refunds of any kind.  

To receive a merchandise exchange or store credit, please follow the guidelines below: 

  • All online and store exchange items must be in their original, unworn condition with the price and tags attached.  
  • Exchanges will be accepted within 14 days of original purchase.  
  • No money will be returned to you, only exchanges for merchandise or a store credit on regular merchandise (does not include monogram or personalized items)
  • All sales are FINAL on monogrammed items.
  • All sales are FINAL on monogram items, items discounted 50% or more and clearance items.
  • The original shipping and handling on online purchases is not refundable nor are these fees credited in an exchange or store credit.
  • To exchange any item in your order, please send the item back to the customers service returns department at:  HandPicked Returns Department, 441 Industrial Drive, Lexington, SC  29072.  You can also exchange items at your local HandPicked with your original packing list as long as the guidelines above are met.  If stopping by your local store please bring original invoice if you have it to avoid any processing delays.  If you need a copy of your invoice, you can email customer service at customerservice@handpicked.net to have one emailed to you if you do not have it in your email history.                                                                                                                                                                                                                    
Defective or Damaged Items, Order Concerns        

If you receive a damaged item or have an issue with your HandPicked order, we want to try and help resolve it as quickly and efficiently as possible.  For this reason, we request that we be notified immediately of an order or damage issue at customerservice@handpicked.net within 3 business days after receiving your package. 

  • HandPicked will send a prepaid mailing label for you to return the item to us or provide information on next steps regarding your concern.  It is important that we are notified right away if there is an issue with your package.  HandPicked will provide a solution to your concern as quickly as possible depending on the circumstances.  In your email, please let us know the nature of the damage or issue to allow us the best opportunity of handling the situation professionally and efficiently. 

Notification of any item issue or concern after 30 business days from the date the order was received will not fall under the normal damage or exchange policies of HandPicked.  In addition, if there is a shipping issue that is not reported within 10 days of delivery date, HandPicked will not be able to assist in resolving the matter. 

We are always happy to help provide local options for repair or find affordable replacement for worn items after 30 days.    

Thank you for Shopping HandPicked!