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STANDARD SHIP TIMES

Shipping:  For standard non-monogrammed orders, the employees of HP work to get your order carefully prepared and ready to ship within 2-5 business days. You should expect to see it within 5-7 business days.  Ship times may be extended during the holidays, with large volume sales and monogram orders.  (Due to Covid, delays with receiving merchandise and shipping delays, please expect additional delays during the holiday seasons and place online orders early.)

We process and ship all online orders and all company monogram orders Monday through Friday.  In an effort to keep order delivery a top priority, we are unable to respond to customers service calls outside of normal Monday - Friday business hours during the Christmas season due to limited staff.  If there is an order concern, please contact us at customerservice@handpicked.net

Personalized orders, including monogram and embroidery, have custom ship dates. The shipping method you choose (USPS/ UPS/ STORE PICK UP) will only effect your ship time once your order has been processed and completed by our monogram department. Engraved jewelry typically ships within 10 business days. All other personalized items take anywhere from 10 business days to 8 weeks to complete, see product page for expected ship dates on these items during the holidays.

*All online orders will go to awaiting shipment after submitting. You will receive an email confirmation with tracking once your order has shipped actually shipped from the warehouse and is on its way to you or to the store location that you chose for store pickup.  

 

PICK UP IN STORE

Online orders can be shipped for PICK UP in STORE at any of our store locations.   A shipping notification is generated once the order ships to the store from our Warehouse.  Please allow ample ship time (2-3 days) once you receive the shipping notification for online orders before going to the store location to pick up your order unless you receive a call from the store that your order is ready for pickup. 

HandPicked is currently operating 3 Store locations:

  • 2822 Devine Street, Thr Forum Columbia
  • 5135 Sunset Blvd at Lexington Pavilion
  • 150 Harbison Blvd at Columbiana Station
SOLD OUT ITEMS/BACKORDERED ITEMS

From time to time, items sell out due to store and online inventory being limited.  You will be informed via email within 48 hours if an item you purchase an item that is sold out, a replacement item is not available or the item cannot be fulfilled.  The item will be refunded if there is not a suitable replacement and the order status will be changed.  

Price Adjustments

Price adjustments will not be made for previously purchased merchandise. All SALE prices are FINAL at the time of purchase.

Personalized Orders

Please take time to review all personalized details before confirming your order. All personalized/monogram orders are made to order and are therefore all sales are final. Orders cannot be altered, cancelled or refunded once they have been placed.

MERCHANDISE RETURN and EXCHANGE POLICY

HandPicked has an exchange only policy for merchandise or store credit online and in stores.  HandPicked does not offer refunds of any kind.  

To receive a merchandise exchange or store credit, please follow the guidelines below: 

  • All online and store exchange items must be in their original, unworn condition with the price and tags attached.  
  • Exchanges will be accepted within 14 days of original purchase.  
  • No money will be returned to you, only exchanges for merchandise or a store credit on regular merchandise (does not include monogram or personalized items)
  • All sales are FINAL on monogrammed items.
  • All sales are FINAL on monogram items, items discounted 50% or more and clearance items.
  • The original shipping and handling on online purchases is not refundable nor are these fees credited in an exchange or store credit.
  • To exchange any item in your order, please send the item back to the customers service returns department at:  HandPicked Returns Department, 441 Industrial Drive, Lexington, SC  29072.  You can also exchange items at your local HandPicked with your original packing list as long as the guidelines above are met.  If stopping by your local store please bring original invoice if you have it to avoid any processing delays.  If you need a copy of your invoice, you can email customer service at customerservice@handpicked.net to have one emailed to you if you do not have it in your email history.                                                                                                                                                                                                                    
DEFECTIVE MERCHANDISE AND/OR ORDER ISSUES                         

  • If you receive a damaged item or have an issue with your HandPicked order, notify us immediately at customerservice@handpicked.net within 3 business days after receiving your package and we will send a prepaid mailing label for you to return the item to us or provide information on next steps regarding your concern.  It is important that we are notified right away if there is an issue with your package.  HandPicked will provide a solution to your concern as quickly as possible depending on the circumstances.  In your email, please let us know the nature of the damage or issue to allow us the best opportunity of handling the situation professionally and efficiently. 

    Notification of any order shipping concern after 15 business days from shipment are not be the responsibility of HandPicked.  Merchandise damages after 30 business days are not covered by the HandPicked exchange policy.   We are happy to help provide options for repair or replacement on worn items after 30 days.