Shipping & Exchanges



Order Processing, Notifications & Standard Ship Times

Thank you for shopping with HandPicked Online!

HandPicked processes and ships all online orders (including In Store Pick Ups) during regular warehouse business hours, Monday through Friday in the order they are received.  In an effort to maintain order efficiency and our rapid delivery a top priority, we are unable to modify any monogram order after the processing begins.  All Sales are final on personalized orders once they are processed.    To contact us regarding before placing an online order, please email or call a store and we will respond as quickly as possible.   Lexington (803) 996-1266  Irmo (803) 749-6024.  If you have a special request, please email us at and we will try to accommodate your needs.  Notes can also be added to your order that will be seen at the time of processing.  

Personalized orders, including monogram and embroidery have custom ship dates depending on the product chosen.   The shipping method (regular or priority) will only effect your ship time once your order has been processed and completed by our monogram department.  Engraved jewelry typically ships within 7 business days, the weekend days are not considered business days.  . All other personalized items take anywhere from 10 business days to 8 weeks to complete.  Please see the Monogram Category Tab for  expected ship dates or you may contact a HandPicked store with additional questions.  

*All online orders go into "awaiting shipment" status after you submit your order while they are being processed.  You will receive a Confirmation Email once you complete your order for processing and Again with Shipping Notification and either a tracking number once your order has been fulfilled and or simply notification confirming shipping to the store when it is "on the way" to the store location that you chose for store pickup.  Please allow ample delivery time to your destination after receiving the shipping notification.  

For standard orders, the HP team works efficiently to carefully prepare your orders to ship within 2-5 business days and you should expect to receive your items within 5-7 business days.  Ship times may be extended for monogram items, large volume orders and during the holidays.  

HandPicked is not responsible for lost packages or carrier delays, however we are happy to request "Signature upon Receipt" if you put it in the notes section of your order.  If your package has not arrived in a timely manner, use your tracking number provided to locate your package and contact the carrier to file a claim.  If your package does not show "delivered to your address as its final destination" and you are unable to resolve your claim with the carrier, HandPicked is happy to file an additional claim on your behalf, but is not responsible for the replacement of or the monetary value of your order once it leaves our warehouse with a tracking number 


Pick Up In Store

Online orders can be shipped to a local store for free PICK UP in STORE at your convenience.   A shipping notification is generated and sent to you once the order ships to the store from our Warehouse.  Please allow ample ship time (2-3 days) once you receive the shipping notification for online orders before going to the store location to pick up your order unless you receive a call from the store that your order is ready for pickup. 

HandPicked is currently operating 2 Store locations

  • 5135 Sunset Blvd at Lexington Pavilion 803-996-1266
  • New Columbia (Irmo) Location - 270 Harbison Blvd at Harbison Court between Marshalls & Ross (formerly 150C Harbison Blvd) 803-749-6024
Sold Out/Backordered Items
From time to time, items sell out due to store and online inventory being limited.  You will be informed via email within 48 hours if an item you purchase an item that is sold out, a replacement item is not available or the item cannot be fulfilled.  The item will be refunded if there is not a suitable replacement and the order status will be changed.  

Price Adjustments

Price adjustments will not be made for previously purchased merchandise. All SALE prices are FINAL at the time of purchase.

Monogram Orders and Details

Please take time to review all personalized details before confirming your order. Once your personalized/monogram orders are made to order and are therefore All Sales are Final. Orders cannot be altered, cancelled or refunded once they have been placed.

HandPicked Merchandise Exchange Policy

HandPicked has an Exchange Only policy.  The guidelines below apply for all online and in store exchanges. 

HandPicked does not offer refunds of any kind. 

For your reference, the receipt information from the store is below.  

Exchange Policy


Unworn Jewelry items within 14 days of purchase.


Unworn Wearables within 7 days of purchase.


Items must be in original condition with tags attached for exchange. Worn items will not be accepted for exchange.


Monogram Orders, Gift Cards, Special Orders, and Sale Items above 40% off are FINAL SALE.



All Store Credits must be used within 60 days of issue.


Gift Cards expire 5 years from the issue date. An annual service fee for inactivity may apply up

to 10% of total balance. Gift Cards issued prior to 2017 are no longer valid.



Additional Information:

To receive a merchandise exchange or store credit, please use the guidelines below: 

  • All online and store exchange items must be in their original, unworn condition with the tags attached in original packaging if it applies.  No tags, no exchange.   If item is worn, no exchange.  This applies to online and in store products.
  • Exchanges will be accepted within 14 days of original purchase for unworn, unused jewelry items and within 7 days for unworn apparel and other qualifying items.
  • No money will be returned to you, only exchanges for merchandise or a store credit. (does not include monogram or personalized items)
  • All sales are FINAL on monogram items, items discounted 40% or more and clearance items.  Special BOGO discount and other unique sales are handled on a case by case basis as well.)
  • Loyalty Rewards and Point are deducted for returns.
  • The original shipping and handling on online purchases is not refundable nor are these fees credited in an exchange or store credit.
  • STORE CREDITS will expire 60 Days from issue date.  
  • To exchange any item in your order, please send the item back to the customers service returns department at:  HandPicked Returns Department, 270 Harbison Blvd, Columbia, SC  29212.  You can also exchange items at your local HandPicked with your original packing list as long as the guidelines above are met.  If stopping by your local store please bring original invoice if you have it to avoid any processing delays.  If you need a copy of your invoice, you can email customer service at to have one emailed to you if you do not have it in your email history.                                                                                                                                                                                                                    
Defective or Damaged Items, Order Concerns        

If you receive a damaged item in shipping or have an issue with your HandPicked order, we want to try and help resolve it as efficiently as possible.  We must be notified immediately of an order or damage issue at within 48 hours after receiving your package. 

  • HandPicked will provide information on next steps regarding your concern once we receive your email.   It is important that we are notified right away if there is an issue with your package.  HandPicked will provide a solution to your concern as quickly as possible depending on the circumstances.  In your email, please let us know the nature of the damage or issue to allow us the best opportunity of handling the situation professionally and efficiently. 

Notification of any item issue or concern after the 48 hour window will be handled fairly on a case by case basis, however it will fall under the normal  customer damage or exchange policies of HandPicked above.  If there is a shipping damage or delivery issue that is not reported within  48 hours of the delivery date, HandPicked will not be able to assist in resolving the matter. 

We are always happy to help provide local options for minor jewelry repair or help you find an affordable replacement for worn/damaged items after 14 days of wear.    Please see jewelry care for additional tips on how to care for your HandPicked Jewelry. 

Thank you for Shopping HandPicked!