Shipping & Exchanges
We offer free standard USPS shipping on orders of $50 or more.
We process and ship all online orders from our South Carolina warehouse Monday through Friday. Processing time for non-personalized merchandise typically ships from our warehouse within 3-5 business days from when you've placed the order.
USPS priority mail has a typical delivery time of 2-4 business days once it has shipped from our warehouse. Shipping times are estimated and may vary for personalized items. Ship times may also vary due to promotions and holidays.
UPS Next Day Air and 2nd Day Air will be shipped the same day as ordered if placed by 2pm (not available for personalized items).
Personalized orders, including monogram and embroidery, have custom ship dates. Please see product page for specific ship times. The shipping method you choose (USPS/ UPS/ STORE PICK UP) will only effect your ship time once your order has been processed and complated by our monogram department. All personalized items take anywhere from 7 business days to 6 weeks to complete, see product page for expected ship dates on these items.
Ship time may vary during the holiday season. The last day to place orders for Monogram Cutouts to be in by Christmas is 11/27/17. The last day to order regular monogram and embroidery items without a rush fee is 11/30/17. Please call for rush options if placing an order for monogram after 11/30/17.
Monogram Orders placed during Dec 1-4, will need to have a rush charge of $15 per item to be back in time for Christmas.
Monogram Orders placed during Dec 5-11, will need to have a rush charge of $20 per item to be back in time for Christmas.
Monogram Orders placed during Dec 12-18, will need to have a rush charge of $25 per item to be back in time for Christmas.
Orders can be sent to any of our store locations for pick up - free of charge!
The orders are shipped from our South Carolina warehouse to our store so please allow for ship time.
Ship time to the store usually consists of 2 business days for normal orders and 15-21 business days for personalized orders.
Once your order has shipped from our warehouse you will receive a confirmation email letting you know when your order will be available for pick up, you will not receive a call once it is in store. Please feel free to call the store at any time to check on the status of your order or email customer service.
Personalized Rush Options
Rush processing is available for a select group of personalized items - call for details 1.800.386.9117
You will receive a specific date in a follow up email once your order has been processed. The rush monogram fee is to expedite the labor of your item being personalized. It is not an expedited shipping option, you will choose your shipping option at checkout. The shipping option you choose will determine how long your order takes to get to you once it has left our warehouse.
If you have questions or need it sooner, please contact us for other rush options.
You will be informed if any items you purchased are backordered within 5 business days of the day you placed the order. You will also be given an approximate date of shipment. You will be notified via email of any changes to the item status.
Price adjustments will not be made for previously purchased merchandise. All SALE prices are FINAL at the time of purchase.
Please take time to review all personalized details before confirming your order. All personalized/monogram orders are made to order and are therefore all sales are final. Orders cannot be altered, cancelled or refunded once they have been placed.
There are no returns accepted. Only exchanges.
All exchange items must be accompanied by the price tag and the receipt.
Exchanges will be accepted within 30 days of original purchase.
No money will be returned to you. You can only exchange an item or receive store credit.
Store credits do not expire.
All sales are FINAL on monogrammed items.
All sales are FINAL on discounted, sale, or clearance items.
The original shipping and handling on an order are not refunded nor are these fees included in an exchange or store credit.
To exchange any item in your order send back to the corporate office or stop by your local HandPicked. If stopping by your local store please bring original invoice. If you need a copy of your invoice email customer service at email@example.com
How to exchange an item
Next, fill out the return form that is included in every package. Then send your item in a package with the return form filled out, and include the original receipt and a signed letter stating the reason for your exchange.
Send the package to: